We were so delighted to be nominated for a Sunshine Blogger Award by the wonderful Sabine at From Scratch, who offer writing and workshops to improve your business and customer service – and the feedback from clients says they are 100% helpful! We are both proud members of the Ethical Hour Growth Network, and the Sunshine Blogger Award is aimed at sharing all that is happy, joyful, interesting and positive on the web.
So, here are the questions we were set – and our answers:
Tell us a bit about yourself.
We had to make a big decision about our family and money at the end of 2015 – based around me wanting to leave the job I had loved for 15 years… and the major change in our income if I did. It turned into a much wider discussion about our family values, what we wanted, what was important to us etc. So, I started a blog to think about how to save money and live on a budget, while also incorporating stronger values such as our environmental concerns. The blog became very popular as it seems lots of us have these competing elements in raising a family on a budget!
The blog is now incorporated into our website which aims to support families and share the knowledge we have gained. As we are now a business, we’ve also added our expertise in the Frugal Office – to support other small operations that want to be ‘green’ but don’t have unlimited budgets.
2. Does your blog represent ethical values? If so, which ones are most important to you?
I hope it really does represent our worries about the environment, our concern for children around the world, and families that don’t have the luxury of our choices. For us being frugal and saving money couldn’t just be about buying the cheapest things, as they are so often part of the shocking ethical and environmental situation – so we’ve had to find ways to honour those values and concerns, while living on a budget. The great news is that it can be done! We’ve started by sharing our school holiday ideas, and household tactics. In 2018 we will be tackling all of life’s events from the cradle to the grave and how to manage them with both financial and ethical concerns.
3. How often do you blog, and why?
As part of the website we try to do a weekly ‘Thursday Thought’, and we mostly manage it! We also have another theme of ‘Unexpected Parenting’ which we would like to revive; that is more of an ad hoc post. The website itself also has a theme each month so we can share, collaborate and highlight ideas and inspiration in bite-sized chunks.
Here at From Scratch, we help ethical and creative businesses give customer support that’s “on fire”.
4. Do you see a connection between strong ethics and creativity?
I think you could be creative without having any strong ethics – but I do think creativity comes from a place of passion, so it’s likely you feel strongly about something!
5. Apart from blogging, how else do you express your creativity?
6. Can you share a customer support experience which you’d say was “on fire”? If you can’t remember — can you recall a poor experience?
The best customer care I ever had was from Simply Health! I was on statutory maternity pay and also had an 18mth old, and my husband was made redundant – things were tough and we got rid of everything non-essential. When I called to cancel our health policy they said how about you just don’t pay your premiums for 3 months and then see how things go. We could still make claims during that time and we could extend it for another 3 months if necessary. Amazing. My worst customer service was the Tax Credit office – don’t get me started…
7. What’s ethics got to do with giving great customer support? We mainly help businesses by writing great service copy, training their teams, and developing their service strategy.
Just showing human kindness is usually a good starting point, great listening skills and not being so held to a script or computer programme that you can deal with individual needs. The ethics of a company will be expressed via their customer service. I would also imagine the care of the customer service staff is part of that ethical structure – it’s not an easy job!
8. What’s the one word, expression or sentence you never want to hear again as a customer?
Press 1 for …
9. Would you rather have a fast or a personal resolution to your query?
Personal, but I don’t think the two have to be mutually exclusive!
10. What’s your favourite joke?
Why do elephants have big ears? Because Noddy won’t pay the ransom!!
To keep the power of positivity going, and to share some more great blogs out there we are nominating the following excellent and interesting people for a Sunshine Blogger Award, and setting them ten questions of our own…
Pragya Agarwal from The Art Tiffin – an ethical, vegan art subscription box supporting the environment and mental health charities, and encouraging creativity for the whole family.
SS Blake from Earth and Water – helping us all to balance our lives and leave the world in a better state than we found it.
Claire Mulvany from Cotswold Karma – sharing the beauty of the Cotswolds and encouraging us all to take more Mindful Moments.
Here are your questions!
We are a new business – supporting families, here are few questions to find out more about you and your family:
1.Tell us a bit about your blog and how it supports family life.
2. How do you balance time to write and share with parenting?
3. We are trying to practice more considerate spending – what’s your favourite store bought item?
4. Frugal HQ is in the old potting shed! Where do you get your work done for the blog?
We are also striving to measure the positive impact we can have by making small changes to our daily lives…
5. What are you top ‘green’ tips?
6. Do you believe there is a link between conscious living and more positive mental health?
7. What is your favourite ethical or eco item?
8. Do you feel your blog holds you more accountable for your choices – and is that good or bad?!
At The Frugal Family we are also all about saving money!
9. What’s your favourite free family activity?
10. What’s your ‘go to’ luxury or treat?
Thank you so much for being part of this fun and positive part of the internet – the ‘rules’ are listed below – have fun sharing your answers and introducing us to some other lovely blogs x